FREQUENTLY ASKED QUESTIONS

JUNIPER SOCIETY

THE JUNIPER SOCIETY LOWDOWN

So how does this whole Juniper Society thing work?

In a nutshell, you sign-up for a $59 per month subscription and we send you a 500mL bottle of Juniper Society gin at the beginning of each month. You have until 9PM (Perth-Time) of the last day of each month to register in time to receive the following month’s gin. So yes, if you join up on the 1st of the month, your first gin will be at least 4 weeks away!

The gins are all one-off, exclusive releases, created by the very clever and creative Old Young’s distillers (they made us write that) and are never to be repeated. Sounds simple, we know. Just happens to be simply exclusive, simply delicious and simply awesome. You can also simply cancel your subscription at any time, but if you ask us, that’s just simply outrageous!

PAYMENTS

When is payment taken?

No matter what date you sign up on, we’ll process the Juniper Society payments on the 1st of each month, so make sure your “gin pocket money” is ready in your bank account a day or two beforehand! (As an aside, if you don’t have a gin allocation in your budget, you really should rethink that!)

If a $59 charge appears in your account on the day that you subscribe, don’t stress – you won’t be charged twice! The payment gateway just checks to ensure there are available funds at the time of subscription and some banks operate this as a hold. The charge will automatically reverse after 7 days.

What if the payment fails?

Yep, just like that sock that somehow disappeared from your washing machine, we get that sometimes money isn’t in the account – even though you definitely put it there! So if the payment fails, we’ll send you an email to let you know and we will try again later that day. If that second payment doesn’t work, we’ll give it another shot the next day. In fact, we really want you to receive that gin – so there will be up to five payment attempts over the course of the week. If after the 7 days the payment is still unsuccessful, it’s a case of five strikes and you’ll be without gin. The good news is this won’t cancel your subscription – you just won’t receive the gin for that month.

What payment types do you accept?

We accept Visa, MasterCard and Amex debit and credit cards.

How do I update my card details?

You can update your card details at any time through your Juniper Society login – just make sure you do this 24 hours before the payment is due to ensure it updates!

Will I still get gin if my card is expiring?

If your card is expiring soon we’ll send you an email. This is your cue to login and update with your new card details!

GIVING A GIFT

What if I’m the best gift-giver ever and I want to send the gin to someone else?

It’s official – we want you as our friend! If you want to send your gin to someone as a gift, simply set the delivery address to the lucky recipient when you join the Society! All invoices and payment communications are still sent electronically to you, saving trees and saving your friend from ending up with a payment receipt with their gift!

Can I buy more than one subscription?

You have a couple of options here. When you sign up you can choose from either a one bottle or two bottle (one to drink, one to collect!) membership. If you choose two bottles, both will be sent to the delivery address. We want to share the gin love around, so if you simply must have more than 2 bottles, then you are going to need to subscribe again using a different email.

SHIPPING & DELIVERY

When can I expect my gin to arrive?

Not that there’s anything wrong with standing at the end of your driveway for two weeks looking longingly for the arrival of your gin, but hold that thought. Once your monthly subscription payment has been successful, your gin will be packed and sent to the delivery depot within 7 days. Once they have processed it (which takes 1-2 days), you will start getting tracking updates from our logistics partners Wine Depot and Australia Post. Note your shipping notifications will come via Wine Depot not Old Young’s.

Do you deliver to PO Boxes and commercial addresses?

Commercial and residential addresses, no problem. PO Boxes and Parcel lockers can present some issues, in that you need to have registered with Australia Post as over 18.

Do I have to be home to sign for the parcel?

This is important! Our default will be to ask for a signature on delivery. You will have the option to change the delivery instructions to an Authority to Leave. Otherwise, if no one is home your gin will be taken back to the post-office. Note if the delivery is received by someone who appears to be under 25, you should expect that an ID showing the receiver to be over 18 will be requested.

Can you deliver outside Australia?

At this time, The Juniper Society is exclusively Australian. We can deliver to anywhere within Australia, but not internationally (we could blame COVID, but it’s really that international customs are a nightmare).

CHANGES TO ACCOUNT OR SUBSCRIPTION DETAILS

What if I have to cancel my subscription?

Safe to say, we really hope this never has to happen to anyone! But if it does, you can cancel your subscription through your Juniper Society profile. Login to your profile, and under the “My Subscription” tab, click on the #subscriptionnumber in the table. If you do wish to cancel, you need to make the change 48 hours prior to the 1st of the month to ensure it is applied before the automatic payment is taken. You can always reinstate your subscription at any time using your original email address. (click here) to access your profile.

What if I've forgotten my account password?

Don’t worry, it happens to us all. We’ve got a pretty handy guide to resetting your password (click here), or you can simply reset your password using the link, Lost my Password, on the ‘My account’ login page.

UH, OH! I NEED HELP!

My gin hasn’t arrived - what do I do?”

Firstly, don’t panic! If you get to 14 days after your subscription payment has been successful and you haven’t received your gin, follow up with Australia Post using the tracking information supplied. If they can’t confirm where your gin is, then get in contact with us:  (junipersociety@oldyoungs.com.au or (08) 9296 6656).

Ummm, how will I know what to pair the gin with?

We’ve got you covered! In each pack we will include information on a signature serve and some tasty, tasty cocktails you can serve up. If somehow your gin arrives without the cocktail booklet, please email us immediately at junipersociety@oldyoungs.com.au and we’ll get the recipes sent your way!

Can I drink this gin if I’m gluten intolerant?

Yes.

What if I've still got questions?

We try to give you all the info you need, so please check your junk folder first in case our emails have been filtered out! Then promptly add us to your address book so it doesn’t happen again. If you still have questions, you can get in touch with us here.